Author: Anna Meroni,Daniela Sangiorgi

Publisher: CRC Press

ISBN: 1317152387

Category: Business & Economics

Page: 298

View: 3611

In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.
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Analysis and Design for Services and Microservices

Author: Thomas Erl

Publisher: Prentice Hall

ISBN: 0133858693

Category: Computers

Page: 416

View: 3629

The Top-Selling, De Facto Guide to SOA--Now Updated with New Content and Coverage of Microservices! For more than a decade, Thomas Erl’s best-selling Service-Oriented Architecture: Concepts, Technology, and Design has been the definitive end-to-end tutorial on SOA, service-orientation, and service technologies. Now, Erl has thoroughly updated the industry’s de facto guide to SOA to reflect new practices, technologies, and strategies that have emerged through hard-won experience and creative innovation. This Second Edition officially introduces microservices and micro task abstraction as part of service-oriented architecture and its associated service layers. Updated case study examples and illustrations further explain and position the microservice model alongside and in relation to more traditional types of services. Coverage includes: • Easy-to-understand, plain English explanations of SOA and service-orientation fundamentals (as compiled from series titles) • Microservices, micro task abstraction, and containerization • Service delivery lifecycle and associated phases • Analysis and conceptualization of services and microservices • Service API design with REST services, web services, and microservices • Modern service API and contract versioning techniques for web services and REST services • Up-to-date appendices with service-orientation principles, REST constraints, and SOA patterns (including three new patterns) Service-Oriented Architecture: Analysis and Design for Services and Microservices, Second Edition, will be indispensable to application architects, enterprise architects, software developers, and any IT professionals interested in learning about or responsible for designing or implementing modern-day, service-oriented solutions. Chapter 1: Introduction Chapter 2: Case Study Backgrounds Part I: Fundamentals Chapter 3: Understanding Service-Orientation Chapter 4: Understanding SOA Chapter 5: Understanding Layers with Services and Microservices Part II: Service-Oriented Analysis and Design Chapter 6: Analysis and Modeling with Web Services and Microservices Chapter 7: Analysis and Modeling with REST Services and Microservices Chapter 8: Service API and Contract Design with Web Services Chapter 9: Service API and Contract Design with REST Services and Microservices Chapter 10: Service API and Contract Versioning with Web Services and REST Services Part III: Appendices Appendix A: Service-Orientation Principles Reference Appendix B: REST Constraints Reference Appendix C: SOA Design Patterns Reference Appendix D: The Annotated SOA Manifesto
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Author: Kai Yang

Publisher: McGraw Hill Professional

ISBN: 0071735755

Category: Business & Economics

Page: 25

View: 8624

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
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Innovationen erfolgreich realisieren

Author: Jens-Peter Mollenhauer,Christian Staudter,Renata Meran,Alexis Hamalides,Olin Roenpage,Clemens von Hugo

Publisher: Springer-Verlag

ISBN: 3540697721

Category: Business & Economics

Page: 374

View: 8879

Das Toolset ist eine umfassende Sammlung des relevanten Designs für Six Sigma+Lean - Werkzeuge, die für die erfolgreiche Umsetzung von Innovationen notwendig sind. Alle Werkzeuge sind in klarer und übersichtlicher Form abgebildet. Die Chronologie der aufgeführten Werkzeuge entspricht strikt dem Vorgehen beim Design von Six Sigma+Lean - Entwicklungsprojekten mit den Schritten Define, Measure, Analyze, Design und Verify. Der einzigartige Aufbau garantiert ein Buch für die Praxis: Anwender können während der Projektarbeit schnell die richtigen Werkzeuge finden und einsetzen.
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Author: Kai Yang

Publisher: McGraw Hill Professional

ISBN: 0071735763

Category: Business & Economics

Page: 13

View: 3360

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
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Author: Kai Yang

Publisher: McGraw Hill Professional

ISBN: 007173581X

Category: Business & Economics

Page: 42

View: 6866

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
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Key Issues and New Directions

Author: Daniela Sangiorgi,Alison Prendiville

Publisher: Bloomsbury Publishing

ISBN: 1474250157

Category: Design

Page: 288

View: 4378

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
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Mindset für erfolgreiche Innovationen

Author: Christian Staudter,Clemens von Hugo,Philipp Bosselmann,Jens-Peter Mollenhauer,Renata Meran,Olin Roenpage

Publisher: Springer-Verlag

ISBN: 3658008288

Category: Business & Economics

Page: 553

View: 7550

Einführung.- DEFINE.- Projekt initiieren, Projekt abgrenzen, Projekt managen.- MEASURE.- Kunden und deren Bedürfnisse identifizieren.- Kundenbedürfnisse strukturieren und priorisieren.- Kundenbedürfnisse spezifizieren.- ANALYZE.- Grobkonzept entwickeln.- Grobkonzept evaluieren.- Grobkonzept finalisieren.- DESIGN.- Feinkonzept entwickeln.- Feinkonzept evaluieren.- Lean-Prozess entwickeln und evaluieren.- VERIFY.- Implementierung vorbereiten.- Prozess implementieren.- Prozess übergeben.- Anhang: DMADV-Phasenmodell und Ausklappseiten.
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A comprehensive guide to design and implementation

Author: Sauming Pang

Publisher: John Wiley & Sons

ISBN: 9780470740828

Category: Technology & Engineering

Page: 360

View: 9804

Comprehensive reference to successful service design for the telecommunications industry Telecommunications companies operate in increasingly competitive environments. The companies that survive and excel are those offering the most compelling range of products and services. These services are complex since they touch all aspects of business. Service design and implementation skills are therefore the key for staying on top of the competition. Successful Service Design for Telecommunications provides a comprehensive guide into service design and implementation. The author provides a consistent approach to designing scalable and operable processes that can be used when designing a variety of technologically based services; offering concepts, principles and numerous examples that the readers can easily adapt to their technological environment. Key features: Defines what telecommunications services are from business, technical and operational perspectives Explains how telecommunications services can be implemented, including implementation strategies for both new service introductions and enhancements to existing services The principles and management processes described can be used on all telecommunications services (fixed, mobile, broadband and wireless) and technology (e.g. IT and Internet) based services Includes references to the current best practices and industry standards and complements the eTom and the OSS/ BSS models proposed by the TeleManagement Forum Features numerous real-life scenarios and examples to support the discussion on the key concepts of service design This book will be of interest to managers, service designers, project managers, IT professionals, operation managers and senior executives who work in the telecommunications sector. University students studying telecommunications, IT and service science courses will also find this text insightful.
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Author: Paul Tymkow,Savvas Tassou,Maria Kolokotroni,Hussam Jouhara

Publisher: Routledge

ISBN: 1136893652

Category: Technology & Engineering

Page: 378

View: 3628

The role and influence of building services engineers is undergoing rapid change and is pivotal to achieving low-carbon buildings. However, textbooks in the field have largely focused on the detailed technicalities of HVAC systems, often with little wider context. This book addresses that need by embracing a contemporary understanding of energy efficiency imperatives, together with a strategic approach to the key design issues impacting upon carbon performance, in a concise manner. The key conceptual design issues for planning the principal systems that influence energy efficiency are examined in detail. In addition, the following issues are addressed in turn: Background issues for sustainability and the design process Developing a strategic approach to energy-efficient design How to undertake load assessments System comparison and selection Space planning for services Post-occupancy evaluation of completed building services In order to deliver sustainable buildings, a new perspective is needed amongst building and services engineering designers, from the outset of the conceptual design stage and throughout the whole design process. In this book, students and practitioners alike will find the ideal introduction to this new approach.
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Author: Mr Christian Bason

Publisher: Gower Publishing, Ltd.

ISBN: 1472413547

Category: Political Science

Page: 270

View: 5403

Design for Policy is the first publication to chart the emergence of collaborative design approaches to innovation in public policy. Drawing on contributions from a range of the world’s leading academics, design practitioners and public managers, it provides a rich, detailed analysis of design as a tool for addressing public problems and capturing opportunities for achieving better and more efficient societal outcomes. In his introduction, Christian Bason suggests that design may offer a fundamental reinvention of the art and craft of policy making for the twenty-first century. From challenging current problem spaces to driving the creative quest for new solutions and shaping the physical and virtual artefacts of policy implementation, design holds a significant yet largely unexplored potential. The book is structured in three main sections, covering the global context of the rise of design for policy, in-depth case studies of the application of design to policy making, and a guide to concrete design tools for policy intent, insight, ideation and implementation. The summary chapter lays out a future agenda for design in government, suggesting how to position design more firmly on the public policy stage. Design for Policy is intended as a resource for leaders and scholars in government departments, public service organizations and institutions, schools of design and public management, think tanks and consultancies that wish to understand and use design as a tool for public sector reform and innovation.
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Applications for Service Operations--Foundations, Tools, DMADV, Cases, and Certification

Author: Howard S. Gitlow,David M. Levine,Edward A. Popovich

Publisher: Ft Press

ISBN: 9780137064458

Category: Business & Economics

Page: 720

View: 3056

Most Six Sigma books are targeted at manufacturers, and don't reflect the unique implementation challenges service companies face. This book fills the gap. Using its practical, start-to-finish guidance, service company teams can utilize Six Sigma to drive powerful bottom-line benefits. The authors systematically introduce the management foundation required to implement Six Sigma successfully. Readers will discover how to lead teams to achieve results in shorter time frames, and present projects to executives concisely and effectively. This book thoroughly covers every stage of the DMADV Design for Six Sigma(R) Management improvement model: Define, Measure, Analyze, Design, and Verify/Validate. Outputs from Minitab, JMP, and SigmaFlow are illustrated and provided on CD-ROM and through downloadable date sets and templates.
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Mindset for Successful Innovations

Author: Christian Staudter,Clemens Hugo,Philipp Bosselmann,Jens-Peter Mollenhauer,Renata Meran,Olin Roenpage

Publisher: Springer Science & Business Media

ISBN: 3642414559

Category: Business & Economics

Page: 553

View: 5416

The Toolset is a comprehensive collection of the relevant Design for Six Sigma+Lean tools, which are necessary for successfully implementing innovations. All tools are presented in a clear structure, providing a good overview of the methodology. The chronology of the listed tools corresponds to the procedure in a Design for Six Sigma+Lean development project with the stages Define, Measure, Analyze, Design, and Verify. Due to this unique structure by which tools can be found and applied quickly we created a book that facilitates project work in practical use enormously. Migrating from a tool based approach to a question based approach is a decisive success factor in our opinion enabling firstly, increased efficiency of project work for the Project Leader, his team and the associated Stakeholders, and secondly, significantly increasing the probability of success for the respective innovation projects.
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Author: Michael George

Publisher: McGraw Hill Professional

ISBN: 0071734090

Category: Business & Economics

Page: 23

View: 4980

This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
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A Roadmap for Excellence

Author: Basem El-Haik,David M. Roy

Publisher: John Wiley & Sons

ISBN: 0471744700

Category: Technology & Engineering

Page: 300

View: 5162

A roadmap to consistent, high-quality service for anyorganization A service is typically something created to serve a payingcustomer, whether internal or external. Some services consist ofseveral processes linked together while others consist of a singleprocess. This book introduces Design for Six Sigma (DFSS), aneasy-to-master, yet highly effective data-driven method thatprevents defects in any type of service process. The particularfocus of this publication is service DFSS, which leads to what theauthors term "a whole quality business," one that takes a proactivestance and gets things right the first time. Not only does thewhole quality business produce a high-quality product and offerhigh-quality services, but it also operates at lower cost andhigher efficiency, throughout the entire life cycle, than itscompetitors because all the links in the supply chain areoptimized. Following a detailed overview that sets forth the basic premise andkey concepts of service DFSS, the authors offer all the informationand tools needed to take advantage of service DFSS within their ownorganizations, including: * Clear and in-depth coverage of the philosophical, organizational,and technical aspects of service DFSS * Step-by-step roadmap of the entire service DFSS deployment andexecution process * Full discussions of all the key methods involved in service DFSS,including axiomatic design, design for X, the theory of inventiveproblem solving (TRIZ), transfer function, design scorecards, andTaguchi's method * Practical, illustrative examples that demonstrate how the theoryis put into practice * Assistance in developing the necessary skills in applying DFSS inorganizational settings Problems and their solutions are provided at the end of eachchapter to help readers grasp the key concepts they need to moveforward in the text. Acclaro DFSS Light(r), a Java-based softwarepackage that implements axiomatic design processes discussed inChapter Eight, is available for download from an accompanying Wileyftp site. Acclaro DFSS Light(r) is a software product of AxiomaticDesign Solutions, Inc. This book is ideal as a reference to service DFSS for corporateexecutives, quality control managers, and process engineers, or asa complete training manual for DFSS teams. It is also a superiortextbook for graduate students in management, operations, andquality assurance.
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Selected papers of the 1st International Conference of Serviceology

Author: Masaaki Mochimaru,Kanji Ueda,Takeshi Takenaka

Publisher: Springer

ISBN: 4431548165

Category: Technology & Engineering

Page: 375

View: 2462

Services are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16–18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of services for researchers in various fields, including engineering, marketing, economics, and others. This work also facilitates the scientific systematization of services and promotes technological developments for solutions of industrial issues.
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Author: Peter Brooks

Publisher: Van Haren

ISBN: 9087536488

Category: Education

Page: 182

View: 1539

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.
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4th International Workshop, WS-FM 2007, Brisbane, Australia, September 28-29, 2007, Proceedings

Author: Marlon Dumas,Reiko Heckel

Publisher: Springer Science & Business Media

ISBN: 3540792295

Category: Computers

Page: 172

View: 6036

This volume contains the papers presented at WS-FM 2007, the 4th International Workshop on Web Services and Formal Methods, held on September 28 and 29, 2007 in Brisbane, Australia. Web service technology aims at empowering providers of services, in the broad sense, with the ability to package and deliver their services by means of software applications available on the Web. Existing infrastructures for Web services - ready enable providers to describe services in terms of structure, access policy and behaviour, to locate services, to interact with them, and to bundle simpler services into more complex ones. However, innovations are needed to seamlessly extend this technology in order to deal with challenges such as managing int- actions with stateful and long-running Web services, managing large numbers of Web services each with multiple interfaces and versions, managing the quality of Web service delivery, etc. Formal methods have a fundamental role to play in shaping innovations in Web service technology. For instance, formal methods help to de?ne and to understand the semantics of languages and protocols that underpin existing infrastructures for Web services, and to formulate features that are found to be lacking. They also provide a basis for reasoning about Web service behaviour, for example to discover individual services that can ful?l a given goal, or even to compose multiple services that can collectively ful?l a goal. Finally, formal analysis of security properties and performance are relevant in many application areas of Web services such as e-commerce and e-business.
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Author: Čedo Maksimović,Mathew Kurian,Reza Ardakanian

Publisher: Springer

ISBN: 3319062751

Category: Science

Page: 92

View: 8837

As we approach a historic tipping point in the global trend toward urbanisation – within two decades urban dwellers will increase from 49% to 60% of the planet’s population – this book identifies and addresses a critical problem: water. The editors show how cities can shift from being water consumers to resource managers, applying urban water management principles to ensure access to water and sanitation infrastructure and services; manage rainwater, wastewater, storm water drainage, and runoff pollution; control waterborne diseases and epidemics; and reduce the risk of such water-related hazards as floods, droughts and landslides. The book explores the Multiple-Use Water Services (MUS) paradigm, offering a section on the MUS approach and a means of calculating the value of MUS systems, as well as tools and resources to support decision-making. Case studies illustrate MUS in selected urban and rural contexts. Each case study breaks out the challenges, policy framework, benefits, benchmarks, lessons learned (success and failures) and potential next steps. The contributors consider the main options for applying the Multiple-Use Water Services (MUS) paradigm, breaking down its components and offering cost-benefit analyses along with challenges and considerations for both the short and long term. Also discussed are methods by which mutual interactions of water infrastructure and vegetated areas are taken into account in the synergy of spatial planning and optimised modelling of ecosystems’ performance indicators. This method of planning should make future developments cheaper to build; their users will pay lower utility bills for water, energy and heating. These developments will be more pleasant to live in and property value would likely be higher. The brief includes a section on the MUS approach and a means to calculate the value of MUS systems, as well as provides tools and resources to support decision-making. Case studies are included to illustrate MUS in selected urban and rural contexts. Each case study breaks out the challenges, policy framework, benefits, benchmarks, lessons learned (success and failures) and potential next steps.
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