Author: Great Britain. Cabinet Office,Great Britain. Stationery Office

Publisher: Stationery Office/Tso

ISBN: 9780113313068

Category: Business & Economics

Page: 347

View: 3493

This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.
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Author: Great Britain. Cabinet Office,Great Britain. Stationery Office

Publisher: Stationery Office/Tso

ISBN: 9780113313075

Category: Business & Economics

Page: 370

View: 7914

This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.
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Author: N.A

Publisher: The Stationery Office

ISBN: 9780113309733

Category: Business & Economics

Page: 242

View: 9500

This publication covers all aspects of the Information Technology Infrastructure Library (ITIL) systematic approach to IT service management, based on best practice standards drawn from the IT service industry. It covers a broad range of service support and delivery issues relating to quality and organisational aspects, policy and process management, managing change, service desk issues and service level management, financial management for IT services, capacity and continuity management, and information security issues.
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Author: Stuart Rance,Great Britain: Cabinet Office

Publisher: TSO

ISBN: 9780113313679

Category:

Page: 104

View: 1712

The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered
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Author: N.A

Publisher: The Stationery Office

ISBN: 011331048X

Category: Business & Economics

Page: 261

View: 1770

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
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Author: Great Britain. Cabinet Office

Publisher: Stationery Office/Tso

ISBN: 9780113313051

Category: Business & Economics

Page: 442

View: 1847

The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.
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Author: Great Britain. Cabinet Office,Great Britain. Stationery Office

Publisher: Stationery Office/Tso

ISBN: 9780113313044

Category: Business & Economics

Page: 483

View: 7153

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
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Author: Liz Gallacher,Helen Morris

Publisher: John Wiley & Sons

ISBN: 1119943647

Category: Computers

Page: 408

View: 9804

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
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A Guide for ITIL Foundation Exam Candidates

Author: Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury

Publisher: BCS, The Chartered Institute for IT

ISBN: 1906124930

Category: Computer technical support

Page: 200

View: 9885

ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.
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Intermediate ITIL Service Capability Exams

Author: Helen Morris,Liz Gallacher

Publisher: John Wiley & Sons

ISBN: 1119012260

Category: Computers

Page: 720

View: 8463

The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.
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Author: N.A

Publisher: The Stationery Office

ISBN: 0113310463

Category: Business & Economics

Page: 263

View: 2649

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
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Author: Peter Farenden

Publisher: John Wiley & Sons

ISBN: 1119951186

Category: Business & Economics

Page: 384

View: 7056

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects
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For ITIL Foundation Exam Candidates

Author: Tony Gannon,Steve Mann,Nigel Mear

Publisher: BCS, The Chartered Institute

ISBN: 1780171145

Category: Electronic books

Page: 100

View: 8524

The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This new edition is compatible with the 2011 update to ITIL® and utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL® licensed product.
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Author: N.A

Publisher: The Stationery Office

ISBN: 0113310498

Category: Business & Economics

Page: 221

View: 5841

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
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Author: James Persse

Publisher: Van Haren

ISBN: 9087536518

Category: Education

Page: 374

View: 2103

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure:Improvement activities Process inputs and outputs Related processesTools and techniques Key Performance Indicators Critical Success FactorsProcess Improvement roles Benefits of effective Process Implementation challenges and considerationsTypical assets and artefacts of an Improvement program
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The exam facts you need

Author: Claire Agutter

Publisher: IT Governance Publishing

ISBN: 1849284008

Category: Electronic books

Page: 140

View: 3439

ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.
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Author: Jan van Bon,Annelies van der Veen

Publisher: Van Haren

ISBN: 9087530579

Category: Education

Page: 382

View: 891

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:
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Integrating Agile, Devops and Itsm

Author: Axelos,Darren Arcangel

Publisher: TSO

ISBN: 9780113314942

Category: ITIL (Information technology management standard)

Page: 128

View: 3628

How information is recorded, secured, retrieved, changed and disposed of has changed dramatically in the last few years. New developments in security, regulations, cloud computing and big data have had a significant impact on how data and knowledge are processed. Against this complex, ever-evolving backdrop, this publication provides up-to-date guidance and best practice on information management for IT and business leaders. It explains the entire flow of information - from developing applications using Agile methodologies, to DevOps, to IT operation. It covers functional aspects as well as the technical implications, helping you to facilitate and improve cooperation within your business and successfully execute your enterprise strategies.
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Author: Judith Hurwitz,Robin Bloor,Marcia Kaufman,Fern Halper

Publisher: John Wiley & Sons

ISBN: 9780470529089

Category: Computers

Page: 384

View: 4274

A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
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Improving Systems Processes with Service Management, COBIT, and ITIL

Author: Robert R. Moeller

Publisher: John Wiley & Sons

ISBN: 1118238931

Category: Business & Economics

Page: 416

View: 8561

Create strong IT governance processes In the current business climate where a tremendous amount of importance is being given to governance, risk, and compliance (GRC), the concept of IT governance is becoming an increasingly strong component. Executive's Guide to IT Governance explains IT governance, why it is important to general, financial, and IT managers, along with tips for creating a strong governance, risk, and compliance IT systems process. Written by Robert Moeller, an authority in auditing and IT governance Practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to your business Helps you identify current strengths and weaknesses of your enterprise IT governance processes Explores how to introduce effective IT governance principles with other enterprise GRC initiatives Other titles by Robert Moeller: IT Audit, Control, and Security and Brink's Modern Internal Auditing: A Common Body of Knowledge There is strong pressure on corporations to have a good understanding of their IT systems and the controls that need to be in place to avoid such things as fraud and security violations. Executive's Guide to IT Governance gives you the tools you need to improve systems processes through IT service management, COBIT, and ITIL.
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